Quality is Job #1


Twin City Fan Companies, Ltd.'s commitment to quality was confirmed again last month. Our semi-annual ISO 9001-2000 surveillance audit was performed at Minneapolis, Brookings, and Elkton in mid-March. In addition, Clarage was audited for upgrade from ISO 9001:1994 to ISO 9001:2000 during this same timeframe. There were no major non-conformances noted. The auditor's positive comments regarding our increased awareness and efforts towards compliance and customer satisfaction at all levels were well received. The Orion Registrar recommended Twin City Fan Companies continue their ISO 9001:2000 registration. Through the hard work of many, Clarage also achieved their upgrade to ISO 9001:2000.

The above statements do not begin to tell the whole story. Quality department personnel and other employees directly associated with our commitment towards quality, customer satisfaction, and continuous improvement displayed an overwhelming effort to ensure Twin City Fan Companies, Ltd. not only remained compliant with ISO 9001:2000 requirements, but they continue to actively promote Mr. Charles Barry's 2004 directive that "Quality is Job #1."

Rick Velin
Corporate Quality Manager